Posted on
July 20, 2023

Media Workflow Specialist and Trainer

Location:
London
Type of role:
Full Time
Department:
Professional Services
Salary:
Dependent on experience

Job description

Multi award winning managed service provider base is seeking a passionate Media Workflow expert, to join our rapidly growing team as a Media Workflow Specialist & Trainer.

 

As member of the Professional Services team at base, you will be the in-house expert in all our software, tools and solutions. You will deliver optimised best practice workflow advice and provide structured training courses to clients.

 

This is a client-facing role where you will work closely with teams across the business, including engineering, software development and the sales teams.  You will also work with third-party cloud infrastructure and Software-as-a-Service (SaaS) partners, to deliver tailored cloud solutions for complex media workflows.

 

Role Responsibilities

• Become a Subject Matter Expert (SME) in base software and tools, and provide optimised best practices, configuration and implementation of end-to-end media workflows.
• Prepare and deliver excellent in-person and online custom training programmes to large enterprise clients and base team members.
• Product and workflow demonstrations to support the sales team in customer-facing pitches.
• Undertake research and analysis to understand how a business or business area works, considering the people, organisation, processes, information, data and technology.
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Producing workflow designs for ‘as-is’ and ‘to-be’ processes.
• Some User Acceptance Testing (UAT).
• Documenting critical information from meetings with various stakeholders and writing reports.
• Create How-To Guides / Wiki articles for all products and services, both for internal-facing deployment documentation, as well as customer-facing knowledge base articles.
• Working closely with all relevant departments to communicate the requirements for the creation of functional and solutional architectural designs.
• On-boarding of customers to production cloud systems, alongside the account management and support teams to advise on workflow and infrastructure optimisations.

Essential Skills

• Excellent presentation skills.
• Ability to train and help others learn and understand at all levels of ability and seniority.
• Broadcast/Media on-prem and cloud experience required.
• Detailed knowledge of media formats, media workflows and digital video content distribution.
• Excellent written, visual diagramming and verbal communication skills.
• Ability to communicate with stakeholders and management at all levels.
• A team player with a desire to share knowledge and train other team members.

Platform and Products Experience:

Infrastructure:

• AWS
• IBM Cloud
• Google Cloud Platform
• VMWare (or other Hypervisor)

Software / Software-as-a-Service:

• MAM platforms (Media Asset Management).
• Accelerated File Transfer Solutions (UDP File Transfer).
• Transcoding e.g. Dolby Hybrik, Telestream Cloud, FFMpeg.
• Adobe Creative Cloud including Premiere, Frame.io.
• Remote Desktop solutions.
• Artificial Intelligence (e.g.: Veritone aiWARE, AWS, Google, REV.ai).
•OKTA or equivalent.
• Active Directory.

Qualifications and Professional Experience:

• At least 3 years’ experience of providing training solutions in an engineering or media related subject or equivalent experience.
• Business Analysis qualifications and experience recommended.

Attributes:

• You will have a passion for new cloud-based media technologies and be excited by the prospect of working within a fast-growing business – helping to redefine the way our clients operate.
• You will be a self-starter, resourceful and have good problem-solving skills.
• You will work well under pressure and be well-organised and capable of meeting project deadlines and delivering work to the highest possible standard.
• You will have confidence speaking within the business to your peers, explaining complex concepts in easy-to-understand language.

Benefits:

• Share Options Package
• Pension Scheme
• Staff Savings Benefits Scheme (Sodexo)
• Professional Qualification Training
• 25 days holiday PA + Public Holidays

 

About base

base provides integrated online media solutions to the world’s largest brands, including The Football Association, LADbible Group and Narrative Entertainment. Navigating customers on their digital transformation journey with a host of cloud-based software solutions, base removes the confusion and complexity of integrating and managing multiple clouds and software tools.  

base experts identify and implement a variety of solutions, including both hybrid and full-cloud workflows. base provides award-winning cloud services to a range of clients across multiple industries. Working with base, businesses can manage, collaborate, and deliver global projects cost-effectively.

The culture at base is a core aspect of the business. The following values underpin the day-to-day working culture at the company:

• We are bold
• We are curious
• We are collaborative
• We are empathetic  
• We are fair

Application Process:

Please send your resume along with a detailed cover letter setting out your work experience to careers@base-mc.com.